How We Work
No Surprises.
No Disappearing Acts.
Here’s exactly what working with My Media Matters looks like — from the first call to launch day and beyond. We believe you should know what you’re getting into before you sign anything.
Free Strategy Call
We start with a free 30-minute call — no sales pitch, no scripts. We ask about your business, your goals, and what's not working. You ask us anything. By the end, we both know if we're the right fit.
- You tell us what you're trying to accomplish
- We share our honest assessment of what it would take
- We discuss timeline, budget, and fit
- If we're aligned, we schedule the next step
Strategy & Proposal
We take everything from the strategy call and turn it into a concrete plan. You'll get a written proposal with scope, timeline, pricing, and exactly what's included — no vague line items.
- Written project scope with clear deliverables
- Flat-rate pricing — no hourly surprises
- Realistic timeline with milestones
- Questions answered before anything is signed
Design & Review
We design your site and share it with you before a single line of code is written. You see exactly what you're getting. Two rounds of revisions are included — we don't ship anything you haven't approved.
- Full design mockups of key pages
- Mobile and desktop versions reviewed together
- Two included revision rounds
- Final design sign-off before build begins
Build & Integrate
Your approved design gets built in custom code — no page builders, no templates. Every integration (forms, scheduling, maps, AI chat) is wired up and tested before you see it.
- Custom code — no Wix, no page builders
- All integrations built and tested
- ClearSite dashboard configured
- SEO foundation, sitemap, and schema set up
Launch
We handle the entire launch — DNS, SSL, redirects from your old site, and final QA across devices and browsers. You don't touch a thing. We flip the switch and you're live.
- Full cross-device and browser QA
- DNS and hosting configured
- Redirects from old URLs preserved
- Google Search Console and Analytics verified
Ongoing Support
After launch, we don't disappear. Every client gets 30 days of post-launch support included. For clients on an ongoing plan, we're actively managing, monitoring, and improving your site every month.
- 30 days of post-launch support included in every project
- AI-managed hosting available (uptime monitoring, security patches, updates)
- Monthly reporting via ClearSite dashboard
- You can always reach the people who built your site
Common Questions
How long does a typical project take?
Most websites launch in 4–8 weeks from signed proposal to live site. Larger projects with complex integrations or custom software can run 8–16 weeks. We give you a realistic timeline upfront — not an optimistic one.
Do I have to be involved a lot?
We keep your time investment minimal. You'll need about 2–3 hours total: the strategy call, design review, and final approval. We handle everything else and keep you updated at each milestone.
What if I need changes after launch?
Minor changes (text, images, small layout tweaks) are covered in your 30-day post-launch window. Larger changes are scoped and billed separately. Clients on a monthly plan get a set number of updates included each month.
Will I be able to update my own site?
Yes. Your ClearSite dashboard lets you update content, view forms and analytics, and manage basic settings without touching code. For more complex changes, just ask us.
What happens if I'm not happy with the design?
You review the design before we build anything — and you get two rounds of revisions. If after those rounds we still haven't nailed it, we talk. We don't ship designs clients don't love.
Ready to Start Step One?
The strategy call is free, takes 30 minutes, and comes with zero obligation. Let’s find out if we’re the right fit.
Book a Free Strategy Call